Question 1

Is cash on delivery available across Zambia?

Accepted Answer

Yes. We deliver and collect payment on delivery across Zambia through ShipCOD. You pay the courier after the parcel reaches you, with no online prepayment required to place an order.

Question 2

How long does delivery take?

Accepted Answer

Delivery time depends on the destination district. The expected timing is shown when your order is confirmed, and the courier contacts you before delivery.

Question 3

How much does delivery cost?

Accepted Answer

The delivery fee is shown at checkout in Zambian Kwacha (ZMW). The exact amount and any free-delivery threshold appear before you confirm the order.

Question 4

Do I pay before the product arrives?

Accepted Answer

No. Payment is due on delivery. Confirm the parcel and pay the ShipCOD courier the amount shown on your order.

Question 5

Can I return an item?

Accepted Answer

If a product is damaged or not as described, refuse the parcel at delivery or contact our support team promptly to arrange the available remedy.

Question 6

Which areas do you cover?

Accepted Answer

We accept orders for all 116 districts across Zambia's 10 provinces, subject to the current ShipCOD service coverage for the destination.

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